🚚 Delivery & Returns — Artisaw

We cut every order to size in our UK workshop and then ship it safely to your door. Below you’ll find everything you need to know about delivery times, packaging and returns.

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📦 Delivery information

Where we deliver

We currently deliver to mainland UK.

The following postcodes may incur a delivery surcharge, including on orders with free delivery. Please contact us for an up-to-date quote:

AB, IV, PH, PA, DD, TR, PL, TQ, CA, TD, EH, G, DG, KA, ML, FK, KY, LL (excluding 13-14), SY23/24/25

Other Highland and remote Scottish postcodes will need special arrangements.

Exclusions

We are unable to deliver to the following areas: locations outside of mainland UK, Northern Ireland, and the Republic of Ireland.

How long does delivery take?

Because every panel is made to measure, we need a little time to produce it.

Typical time frames:

• Cut-to-size panels: 2 - 5 working days to dispatch

• Large / heavy orders: may take slightly longer

Delivery then usually takes:

• 1–2 working days after dispatch

We’ll email you when your order has been dispatched.

For our larger items — above 120cm 

Our trusted delivery partner HJ Logistics provide a specialised two-man delivery team, to your room of choice, going out of their way to provide a great service, helping to get around those access issues.

They will also provide a delivery window after they have collected your item from us, so you're not waiting in all day.

In some circumstances delivery to Scotland and remote areas may incur an extra charge due to the distance from our workshop. Please see our list of surcharge areas above. If you live in a surcharge area and place your order on the website, we will contact you to collect the additional delivery costs.

For our smaller items — 120cm and below

Will be sent via next day courier APC once complete. We will provide tracking and they will update you directly via the telephone contact you provided.

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